Refund Policy

1. Eligibility for Refunds

• Product Condition: To be eligible for a refund, the products you purchased from Pandorana must be returned in their original condition. This means they should be unused, with all original tags, packaging, and accessories intact. Any signs of wear, damage, or removal of tags may affect your eligibility for a full refund.
• Return Timeframe: You have 180 days from the date of delivery to initiate a return and request a refund. Returns made outside of this 180 – day window will generally not be eligible for a refund, except in cases where local consumer protection laws require otherwise.

2. How to Initiate a Refund

• Contact Customer Service: First, reach out to our customer service team at [email protected]. Please include your order number, the reason for the return, and details about the products you wish to return. Our customer service representatives will guide you through the return process and provide you with a return authorization number if applicable.
• Return Shipping: You are responsible for arranging and paying for the return shipping, unless the return is due to a defect in the product or an error on our part. In the case of a product defect or our error, we will provide you with prepaid return shipping labels or reimburse you for the return shipping costs.

3. Refund Processing

• Inspection: Once we receive the returned products, our team will inspect them to ensure they meet the eligibility criteria. If the products are in the appropriate condition, we will process your refund.
• Refund Method: The refund will be issued to the original payment method you used for the purchase. For example, if you paid with a credit card, the refund will be credited back to that credit card. The time it takes for the refund to appear in your account may vary depending on your financial institution. Generally, it can take 5-10 business days for the refund to be reflected in your account.

4. Exceptions and Special Cases

• Custom or Personalized Orders: Custom – made or personalized jewelry items are generally not eligible for a refund, as they are made specifically to your requirements. However, if there is a defect in the craftsmanship of a custom item, we will work with you to resolve the issue, which may include a replacement or partial refund.
• Promotional and Discounted Items: Promotional and discounted items are eligible for refunds as long as they meet the general return and refund criteria. The refund amount will be based on the price you paid for the item after any discounts or promotions were applied.
• Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or a full refund, including covering the cost of return shipping. You may be asked to provide photographic evidence of the damage or defect.

5. Refund Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website. Your continued use of our website and purchase of products from us after the posting of the updated policy indicates your acceptance of the new refund terms.

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact our customer service team at [email protected]. We are committed to providing you with a satisfactory resolution.