Privacy Policy
1. Introduction
At Pandorana, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, pandorana.com, and engage with our services. By using our website or providing us with your information, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
- Contact Information: When you create an account, place an order, or contact our customer service at [email protected], we may collect your name, email address, postal address, and phone number. This information is used to process your orders, communicate with you about your purchases, and provide customer support.
- Payment Information: To complete your transactions, we collect payment details such as credit/debit card numbers, expiration dates, and security codes. However, we do not store this information on our servers. Instead, we rely on trusted third – party payment processors who adhere to strict security and privacy standards to handle and protect your payment information.
- Account Information: If you choose to create an account with us, we collect a username and password. We also store information about your order history, preferences, and saved items to enhance your shopping experience and provide personalized recommendations.
2.2 Non – Personal Information
- Device and Usage Information: We automatically collect information about the device you use to access our website, such as your IP address, browser type, operating system, and device identifiers. We also track your interactions with our website, including the pages you visit, the links you click, and the time you spend on our site. This information helps us analyze website traffic, improve our website’s performance, and customize the content and features we offer.
3. How We Use Your Information
3.1 Order Processing and Fulfillment
- We use your personal information to process and fulfill your orders. This includes verifying your payment, shipping your purchased items to the provided address, and providing order tracking information.
3.2 Communication
- We use your contact information to send you important information related to your orders, such as order confirmations, shipping notifications, and updates on product availability. We may also send you promotional emails about new products, special offers, and discounts if you have opted – in to receive such communications. You can unsubscribe from these promotional emails at any time by following the instructions provided in the email.
3.3 Personalization and Improvement
- The non – personal and personal information we collect is used to personalize your experience on our website. We analyze your browsing and purchase history to recommend products that may interest you, improve the layout and functionality of our website, and develop new features and services.
4. Information Sharing and Disclosure
4.1 Third – Party Service Providers
- We may share your personal information with third – party service providers who assist us in operating our business, such as payment processors, shipping carriers, and marketing agencies. These service providers are contractually obligated to use your information only for the purposes for which we engage them and to protect your information in accordance with applicable privacy laws.
4.2 Legal Requirements
- We may disclose your personal information if required to do so by law, such as in response to a subpoena, court order, or government investigation. We will also disclose your information if we believe it is necessary to protect our rights, property, or the safety of our customers or the public.
5. Data Security
- We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption technology for sensitive data (such as payment information), and access controls to limit employee access to your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
6. Your Rights
6.1 Access and Correction
- You have the right to access the personal information we hold about you and to request that we correct any inaccurate or incomplete information. You can do this by contacting our customer service at [email protected].
6.2 Deletion
- You can request that we delete your personal information, subject to certain legal exceptions. For example, we may need to retain some information for accounting or legal compliance purposes.
6.3 Opt – Out
- As mentioned, you have the right to opt – out of receiving promotional emails from us at any time. You can also manage your privacy preferences related to cookies and other tracking technologies through your browser settings.
7. Cookies and Similar Technologies
- We use cookies and similar technologies, such as web beacons and local storage, to enhance your experience on our website. Cookies are small text files that are placed on your device when you visit our site. They help us remember your preferences, track your shopping cart, and analyze website usage. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
8. Changes to this Privacy Policy
- We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website and, if appropriate, by sending you an email. Your continued use of our website after the changes have been made indicates your acceptance of the new Privacy Policy.
9. Contact Us
- If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected]. We will respond to your inquiries as promptly as possible.