Terms of Purchase

1. General Terms

By placing an order on Pandorana, you agree to be bound by these Terms of Purchase. These terms govern the relationship between you (the customer) and Pandorana regarding the purchase of products available on our website.

2. Product Availability and Pricing

Availability: All products listed on our website are subject to availability. We strive to keep our inventory updated accurately, but in the event that a product you order is out of stock, we will notify you as soon as possible. We reserve the right to substitute products with similar items of equal or greater value, subject to your approval.
Pricing: The prices of products on our website are as stated. However, prices are subject to change without prior notice. The price applicable to your order will be the price in effect at the time you place your order. All prices are exclusive of any applicable taxes, which will be calculated and added to your order total at checkout.

3. Order Placement and Processing

Order Placement: To place an order, you must provide accurate and complete information, including your contact details, shipping address, and payment information. By submitting an order, you are making an offer to purchase the products specified in your order. We will send you an order confirmation email, which acknowledges receipt of your order. However, this does not constitute acceptance of your offer. Your order is considered accepted only when we ship the products or otherwise notify you that the order has been processed.
Order Processing: We aim to process all orders within 1 – 3 business days. Once your order is processed, it will be shipped. Please note that weekends and public holidays are not considered business days for the purpose of order processing.

4. Shipping and Delivery

Shipping Method: We offer free shipping globally for all orders. Shipping carriers and methods may vary depending on your location.
Delivery Time: We estimate that your order will be delivered within 3 – 5 business days after shipping. However, delivery times are subject to various factors, including customs clearance in international shipments, and we cannot guarantee specific delivery dates. Delivery times may be longer for remote or hard – to – reach areas.
Delivery Address: You are responsible for providing a complete and accurate shipping address. We are not liable for any delays or non – delivery due to incorrect or incomplete address information provided by you. If your order is returned to us due to an incorrect address, you may be required to pay additional shipping fees for re – delivery.

5. Returns and Refunds

Return Policy: We offer a 180 – day return policy. If you are not satisfied with your purchase, you may return the product(s) within 180 days of the delivery date for a full refund or exchange. The product(s) must be in their original condition, unused, and with all original packaging and tags attached.
Return Process: To initiate a return, please contact our customer service at [email protected]. We will provide you with instructions on how to return the product. You are responsible for the cost of returning the product, unless the return is due to a defect or an error on our part.
Refund Processing: Once we receive the returned product and verify its condition, we will process your refund within a reasonable time frame, typically within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

6. Payment Terms

Accepted Payment Methods: We accept various payment methods, including credit cards, debit cards, and other approved online payment platforms. The specific payment methods available to you may depend on your location.
Payment Authorization: By providing your payment information, you authorize us to charge the amount due for your order. We use secure payment gateways to protect your payment information. In the event of a payment failure, we will attempt to contact you to resolve the issue. If the payment cannot be successfully processed, your order may be cancelled.

7. Intellectual Property

All content on our website, including product images, descriptions, trademarks, and logos, is the intellectual property of Pandorana or its licensors. You may not use, reproduce, distribute, or modify any of this content without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Pandorana shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your purchase or use of our products or services.
Our liability for any claim related to your purchase of products from our website shall be limited to the amount you paid for the product(s) in question.

9. Changes to Terms of Purchase

We reserve the right to modify these Terms of Purchase at any time. Any changes will be posted on our website. Your continued use of our website and placement of orders after the posting of changes indicates your acceptance of the new terms.

10. Contact Information

If you have any questions or concerns regarding these Terms of Purchase or your order, please contact our customer service at [email protected]. We will respond to your inquiries as promptly as possible.