Shipping Policy

At Pandorana, we are pleased to offer free shipping on all orders worldwide. This applies to every product in our jewelry collection, whether you’re purchasing a single charm or a complete jewelry set.
The free shipping option is available for standard shipping services. For express or premium shipping options, additional charges may apply, which will be clearly displayed at the checkout stage.

We partner with reliable international shipping carriers to ensure the safe and timely delivery of your orders. These carriers may include well – known companies such as DHL, FedEx, and local postal services, depending on your location and the shipping option you choose (if applicable).
The choice of carrier is determined by our logistics team based on factors like destination, package size, and weight, with the aim of providing the most efficient and cost – effective shipping solution for you.

Once you place an order, our team starts processing it immediately. The typical order processing time is within 1 – 3 business days. During this time, we verify your payment, prepare your items for shipping, and generate the necessary shipping labels.
Please note that weekends and public holidays are not considered business days. So, if you place an order on a Friday evening or during a public holiday, the processing will start on the next business day.

After your order is shipped, we estimate that it will be delivered within 3 – 5 business days. However, this is only an estimate, and actual delivery times may vary depending on several factors.
For international shipments, customs clearance can sometimes cause delays. Different countries have different customs procedures and inspection times, which can add a few extra days to the delivery process. Additionally, remote or hard – to – reach areas may experience longer delivery times.
You can track the progress of your shipment using the tracking number provided in your order confirmation email. The tracking information will be updated as your package moves through the shipping network.

It is your responsibility to provide a complete and accurate shipping address during the checkout process. Please double – check the address details, including the street name, house number, city, state/province, postal code, and country.
If the shipping address you provided is incorrect or incomplete, and as a result, the package is returned to us, we will contact you to update the address. In such cases, you may be required to pay an additional shipping fee for re – delivery.
We are unable to change the shipping address once an order has been shipped. If you need to change the address, please contact us as soon as possible, and we will do our best to assist you, but there is no guarantee that we can make the change.

While we strive to ship to all locations globally, there may be some restrictions due to local laws, regulations, or shipping carrier limitations. Some countries may have restrictions on certain types of products (such as items containing certain materials) or may require additional documentation for customs clearance.
If your order cannot be shipped to your selected address due to such restrictions, we will notify you as soon as possible and provide alternative options, which may include cancelling the order and issuing a full refund.

In the unlikely event that your shipment is lost or damaged during transit, please contact our customer service team at [email protected] immediately. Provide us with your order number and any relevant details about the issue.
We will work with the shipping carrier to investigate the matter. If the shipment is confirmed as lost, we will either reship the products to you or issue a full refund, depending on your preference. For damaged products, we will arrange for a replacement or issue a partial refund, depending on the extent of the damage.

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on our website. Your continued use of our website and placement of orders after the posting of an updated policy indicates your acceptance of the new shipping terms.
If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our customer service team, and we will be happy to assist you.